Mom and Son on Safari
  • On Jun 9, 2023
    Nadine from NSW Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Photopass I am missing our first day at Hollywood Studios (19 April) & Animal Kingdom (20 April) - is there any chance you can make these accessible for me for one more week?

    Welcome to planDisney, Nadine!

    It is a pleasure to answer your first question. I am happy to hear you have recently visited the Walt Disney World Resort. Have you already started planning your next visit?

    I am sorry to hear you are missing some of the memories captured by Disney PhotoPass service during your visit. That has happened to me in the past, so I understand how upset you must be. There is nothing more special than reliving the magic through photos and videos taken at The Most Magical Place on Earth after returning home from your vacation.

    First, I recommend ensuring all the MagicBands, Key to the World cards, and Disney PhotoPass cards you may have used during your visit are linked to your Disney account. If you still do not see your photos, you can report a missing photo online or contact the Disney PhotoPass Guest Support team. Please have your Disney account information handy when you call, including the e-mail and address associated with your account. Cast Members will do their best to locate your missing photos, but please note that attraction photos and other digital content expire 45 days from the date they were captured. I will be keeping my fingers crossed and sending pixie dust your way for a magical happy ending!

    I hope this information is helpful, Nadine. Come back to visit us if you have additional questions, we are delighted to help!

    Best Disney wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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