Hello, hello there, Amélia Cristina! Welcome to
planDisney, and thank you so much for stopping by with your question!
Unfortunately, any and all Memory Maker Service purchases are non-refundable and non-transferable. I understand that this is not what you were expecting to hear, and I am truly so sorry that you had a less-than-magical experience locating PhotoPass photographers throughout the Theme Parks last week.
I have some tips for the next time you visit the
Walt Disney World Resort, Amélia Cristina! First of all, keep in mind that Florida weather is extremely unpredictable. It rains pretty much all year long! However, you should still be able to locate PhotoPass photographers at select indoor locations while they wait for the storms to clear. Also, remember that Memory Maker includes all attraction pictures too! No matter the weather, you'll still be able to ride most of your favorite attractions and link your pictures to your My Disney account.
I sincerely hope this helps, Amélia Cristina. If you have any other questions in English
or in Portuguese, please don't hesitate to reach back out to us again. We're always available and more than happy to help!
Warm hugs,
Ana Paula