mom and daughter smiling on board; repunzel costume
  • On Aug 13, 2024
    Heather from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I see the PhotoBook Keepsake is a featured photo product on DCL's webpage. I went in to book it for our upcoming cruise, following the directions provided, but I cannot find the product to pre-purchase at a discount. What am I doing wrong?

    Ahoy there, Heather!  Thank you for sailing by planDisney with your question.  Capturing magical memories while on Disney Cruise Line is so much fun!  From the character meet-and-greets to rotational dining, the professional photographers will be there with cameras ready.

    Photo products available for pre-booking, as well as those onboard, can vary from sailing to sailing.  If you are having issues with pre-booking the PhotoBook Keepsake, please contact the Disney Cruise Line Help Center, and they will be able to access your reservation and provide assistance.

    I like to take advantage of the pre-booking discount, so I understand why you want to get this taken care of!  This purchase will need to be made at least 3 days prior to sailing, so don’t delay making that call. 

    Heather, I hope that you get the answer you need.  Since your cruise is on the horizon, don't forget to download the Disney Cruise Line Navigator app before you embark.  The app will give you access to all onboard activities, your rotational dining schedule, and the chat feature so you can keep up with family and friends who you are cruising too. 

    If you have any other questions before you sail away, please come back to visit us at planDisney anytime.  We are happy to help!

    Bon Voyage!
    JoVonn
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Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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