child with Mickey
  • On Apr 18, 2022
    Chelsea from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My photo pass is rubbing out and I missed my first couple of days getting the pictures. We had got the memory maker one of these days. Can you help me???

    Hi Chelsea,

    Welcome to planDisney and thank you for your question!

    I love having Memory Maker and Disney PhotoPass! They are great ways to make sure you’re capturing the photos you want while including everyone in the picture, such a great benefit.

    When you purchase a Memory Maker package, your PhotoPass pictures expire after 45 days. It sounds like maybe you're past that window and may have missed some days of your photos. Though there’s nothing I know of that can be done within the My Disney Experience mobile app to recover the photos, I definitely suggest calling the Disney PhotoPass help desk. Hopefully when you speak with a Cast Member, they’ll let you know if there’s a way to recover the photos that have gone away.

    In the meantime, I recommend downloading all the remaining pictures in your My Disney Experience account immediately. That way no more pictures roll off and you’ll at least have some of your pictures saved down! 

    Chelsea, I hope this “Bit By Bryanna” is useful and helps you get connected so, hopefully, you’re able to see more of those great memories you made on your vacation. If you have any other questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.