Hello Johanna,
Welcome to planDisney! Thank you for your question about the
Disney PhotoPass Service. I adore that not only are Disney PhotoPass photographers available all over the Walt Disney World Resort to capture your vacation memories, but that there are ride photos capturing all those great moments, as they happen, on some our favorite experiences.
TRON Lightcycle / Run has the BEST rider expressions!
In the My Disney Experience App, you can select the three lines in the lower right corner and scroll to "Photos." You should see all of your vacation photos available there. If you select a photo, you should see the option to "Save" and it should give you the choice to save in either a medium or high download size. Medium is better for sharing, but high offers the best photo quality. If you've followed all these steps and it's still not working, I would try deleting and reinstalling your My Disney Experience App. On occasion, that sometimes fixes things when I am having troubles.
If it's still not giving you the medium download option, you can
call the Disney PhotoPass number, or
send them a message. In the meantime, you can also visit the
Disney PhotoPass website to view and download your magical photos.
While you're downloading the fun, may I suggest taking a look at the incredible photo gifts they offer as well? I ordered an adorable ornament for my mother this year and had one of our family photos blown up on canvas and they both are amazing. The canvas is hung in our dining room and brings a smile to my face each time I see it. I can't help but think of all our vacation fun!
Hoping that you're able to get those photos downloaded and shared to all your friends and family soon. Please let us know if there is anything else we can assist you with.
Magical Wishes,
Lauren