large family coming out of Cinderella Castle
  • On Oct 18, 2021
    Alvin from MD Asked

    My Photo Pass only allows some photos to be downloaded many aren't accessible. We purchased the complete Memory Maker Photo Pass for all of our photos onsite. Please advise. We are nearing our expiration Ina week.

    Hi Alvin! Welcome to planDisney!

    One of the reasons that I love Memory Maker as much as I do is that we can look back on all the special memories that we make during our incredible Disney vacations. I'm sure that is exactly what you are doing now that you have returned from your trip to the Most Magical Place on Earth! I like to use the pictures from our past vacations to create a countdown calendar for our next Walt Disney World Resort visit. It is a great way to have your vacation live on for years to come!

    Usually, activating Memory Maker is all that needs to be done to remove the watermark from all of the pictures during your vacation. The exception to this would be if you selected the advance purchase price within three days of your vacation, then only the photos after that required three day period would be included. Or if you accidentally purchased Memory Maker One Day, then only one day's worth of PhotoPass photos are included. But if you purchased either the Memory Maker in advance more than three days before your vacation or the full-price Memory Maker, you should have all your photos available!

    Since this might be a glitch, you will need to give Disney PhotoPass a call at (407) 560-4300 to see if the Cast Members there can help determine what is going on and figure out a solution. Hopefully, it will be a simple fix and you'll have your photos soon!

    I hope this helps, Alvin! Please let us know if you have any other questions.

    Tabitha
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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

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