Millenium Falcon Night
  • On May 26, 2021
    Marlo from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My phone is an older model and doesn’t support the MyDisneyExperience App. Will this cause problems during my vacation? Does Disney have options for those without the app/smartphone for things like riding ROTR or eating at resturants that are mobile order?

    Welcome to planDisney, Marlo! Thanks for stopping by with your question.

    First and foremost: Hakuna Matata! The Disney Cast Members have thought of everything to help Guests have spectacular visits to the Most Magical Place on Earth, and your older-model phone will not stop you from having a blast. I have visited the Walt Disney World Resort several times with my parents, who are from Canada and don't usually purchase an international data plan, and it has barely been more than an inconvenience. There are Cast Members ready to assist you throughout the Walt Disney World Resort, and plenty of Guests are in your shoes. No worries!

    While Mobile Food and Beverage Ordering and contactless payment are strongly encouraged right now, there are regular queues open at most dining locations for Guests without smartphones and those with dietary or other special needs. You will find a Cast Member at the entrance to most locations who will be happy to assist you.

    As for Star Wars: Rise of the Resistance, they've got you covered there too! Stop at a Guest Experience Team Kiosk and explain that you don't have a smartphone. While you will likely not be able to join the initial boarding groups of the day (those currently open at 7:00 a.m., so you wouldn't be inside Disney's Hollywood Studios), you should have a chance at the second batch of boarding groups. Note that you must have a Disney Park Pass reservation for Disney's Hollywood Studios in order to enjoy the attraction. 

    Because things are changing so frequently during the phased reopening of the Walt Disney World Resort, be sure to stop and chat with a Guest Relations Cast Member, or a Cast Member at your Disney Resorts Collection hotel, about options for Guests without smartphones. They will have the most up-to-date information and can share helpful tips to get the most out of your visit.

    One piece of advice I have is to ensure you pick up a park map from the entrance of each theme park. I love using the interactive map feature in the My Disney Experience mobile app to find restrooms, water fountains, and photo spots, and that's one feature I would miss. On our last visit, my parents couldn't access the map (and didn't have a paper map), and I was trying to text directions from the Haunted Mansion to where I was waiting in Tomorrowland. Luckily, my tween is a walking park map and she got them where they were going, but they learned to always pick up a map after that day. 

    Marlo, have the BEST time at Walt Disney World! If you think of any more questions as you plan and dream, please come back and see us. 

    Wishing you a magical vacation,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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