• On Dec 5, 2021
    Sharlene from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my phone does not have NFC and it's telling me that I can't use my phone as a Mobile Pass. What are my other options? And can I still Join Virtual Queues from my phone, will my passes be connected to my account?

    Hi there, Sharlene! Welcome to planDisney! 

    It's almost time for your ho-ho-holiday visit to the Walt Disney World Resort! My family was just in the Magic Kingdom Park this past weekend, and oh my Mickey waffles, was it a sight to behold. You're going to have a delightful time taking it all in, I promise!

    I'm sorry you've been unable to get up and running with Disney MagicMobile service, but don't let that put a lump of coal in your stocking! It's fun to use your phone as your ticket, but it's also totally optional. If you happen to have any MagicBands hanging around from a previous vacation, you can bring them along and use them to enter the theme parks, charge purchases to your Disney Resorts Collection room folio, and open your hotel room door. As long as they're linked to your My Disney Experience account and marked "Active," they're good to go.

    If you don't have MagicBands, you can pick up complimentary Admission Cards at the Guest Relations windows outside the park entrances, at the Disney Ticket Center at Disney Springs, or from the front desk of your Resort hotel.

    Your tickets may already be linked to your account if you purchased them from the Walt Disney World website, but if not, you can link them following the prompts on the Link Your Reservations and Purchases page. And when it comes time to hop into a virtual queue for a particular attraction, you don't need NFC for that. As long as you have a good connection to WiFi or cellular service, you can fire up your My Disney Experience mobile app at 7 a.m. on the day of your reservation and try to snag that spot in the queue!

    I hope this answered your questions, Sharlene. You absolutely have everything you need to have a magical time at Walt Disney World! If you need any more assistance, please don't hesitate to stop by and see us again. In the meantime, have a jolly Disney holiday!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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