• On Oct 25, 2021
    Loic from Essonne Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Phone not aswering If I book all start music on Nov 16 th to 17th with 2 days hopper I will receive ticket in a app and can benefit early access to the park of 30mn both days With hoper the 2d park is accessibble from 2pm ? Each day need prebook 1st park

    Welcome to planDisney, Loic!

    Thank you for stopping by today with your very first question! I am happy to hear that you will be making memories at the Walt Disney World Resort in just a few days!

    It has been a little tricky reaching out to Mickey lately due to heavier than normal call volumes. The holidays are fast approaching, and this is one of the busiest times of the year at The Most Magical Place on Earth. I am a fellow international visitor, so I understand that it is not possible to stay on hold for long. Next time you call, I suggest placing your call at exactly 7:00 A.M. Orlando time. That’s when Cast Members start taking calls, so your wait time will probably not be too long.

    I am happy to share that Guests staying at a Disney Resorts Collection hotel can enjoy their Guest benefits from the date of check-in until midnight of the date of check-out. You are welcome to arrive early on November 16, leave your luggage with Bell Services at your Disney Resort hotel and go to the parks to enjoy your day. In the morning of check-out, leave your bags once again with Bell Services and go back to your Disney Resort hotel to pick up your belongings later in the day. 

    Be sure to check in online in advance, and use the My Disney Experience app to create a Disney MagicMobile pass. You can use the pass with your mobile device as your ticket to enter the theme parks. You can also purchase a MagicBand at retail locations throughout the Walt Disney World Resort or stop by Front Desk at your hotel to request a Key to the World card. Remember that all Guests ages three and older are currently required to have a theme park reservation to enter a theme park, and park hopper hours currently start at 2:00 P.M.

    planDisney tip: Did you know that planDisney is also offered en français? You are welcome to submit your questions in your beautiful language next time!

    It was a pleasure answering your question, Loic! I hope this helps you while planning and that you have a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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