• On Jul 14, 2021
    Zacarias from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am still on the phone for close to two hours. I reserved a one day pass, but want to change it to a two-day pass. May I just cancel my original reservation, and register anew for the two-day? Will there be an charges incurred for canceling?

    Welcome to planDisney, Zacarias!

    I am happy your Fairy Godmother guided you to us! It is a pleasure to assist you as you plan magical memories at the Walt Disney World Resort!

    Although theme park tickets are non-refundable and cannot be canceled, did you know that you can modify them online or via the My Disney Experience app (subject to the terms and conditions at the time of purchase)? While using the app on your mobile device, tap the three horizontal lines at the bottom of the screen and select Tickets and Passes. Find the ticket you wish to modify and tap Change Ticket. You will be able to select new dates, a different number of days for your ticket, as well as a different ticket type. Please note that all modifications are subject to availability and extra charges. If you require assistance, do not hesitate to reach out to our friends at Existing Tickets by calling (407) 566-4985.

    planDisney tip: As soon as you modify your tickets, remember to sign in to your Disney account to make Disney Park Pass reservations for the dates of your visit.

    I hope this helps you while planning, Zacarias! Come back to visit us if you have additional questions and have a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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