Disney 100 DCA
  • On Apr 22, 2023
    Karen from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a person with a medical disability. I understand there are provisions for that with respect to lines and wait times. What do I need to know or do prior to purchasing tickets?

    Hiya, Karen!

    I’m so glad to welcome you to planDisney! Thanks for reaching out to us here. I'm excited to help you out with your question about making sure your cast of characters has the most magical time possible at the Disneyland Resort. You should know that at The Happiest Place On Earth, everyone is welcome.

    Now, if your Mouseketeer has trouble waiting in line, the special service called the Disability Access Service (DAS) can surely help. It's a free service that allows guests to schedule return times for attractions, rather than waiting in line. And the best part? You can pre-register for DAS between 2 to 30 days before your trip. Since you’ll be visiting in June, I'd recommend requesting a live video chat with a Cast Member in a few weeks to get started. The Cast Member will take a photo of your guest, ask a few questions and sprinkle some extra pixie dust to ensure your group has everything they need for a magical adventure.

    If you prefer, you can also reach out to Disability Services at (407) 560-2547 or email them at disability.services@disneyland.com.

    Karen, have you downloaded the Disneyland Mobile App yet? You'll need it to scan your tickets when you arrive and it's also where your DAS Advance will be linked. This is where you can select return times throughout the day, and even order food to pick up while you're enjoying the parks. Personally, I love placing mobile orders for meals, snacks, and beverages so that I’m always one jump ahead of the crowds when I’m ready to eat!

    I hope this information was helpful, Karen! Don't hesitate to reach out again if you have any further questions. I'm always here to lend a helping hand. See ya real soon!

    Your pal, 

thumbnail image for Danielle

Meet the Panelist: Danielle, California

I'm Danielle, a happy wife, toddler mom and virtual teacher who grew up just around the riverbend from the Disneyland Resort. I love to find ways to experience all of the magic that The Happiest Place On Earth has to offer. I always find the yummiest snacks, take practically perfect photos and add magic to a romantic night out. I'm thrilled to share ways to keep our little ones happy and cozy in the parks and hotels, so if you're feeling overwhelmed planning your dream trip, then you've got a friend in me! Learn More About Danielle

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