Laptop with Magic Band image displayed
  • On May 4, 2022
    Lori from NY Asked

    There are 3 people in my party, but it's only showing that I can make magic band selections for the other 2, but not me.

    Hello and welcome to planDisney, Lori. Thanks for stopping by with your question. 

    Lori, it seems like you are getting some kind of error when choosing your MagicBand selections. You should be able to choose them for everyone in your party. While I am no tech support, I do have a few ideas for you. Have you tried logging out and then back into your MyDisneyExperience account? Sometimes when things aren't working right for me I'll try this first to reset everything. If that does not work, I'd actually try using a different internet browser. The Walt Disney World website seems to work better depending on which browser you are using so switching to a different one could solve your issues. If that doesn't work either, Lori, I think it's time to call the support team and speak to a Cast Member. You can reach the MyDisneyExperience and MagicBand support team at (407) 939-4357. Phone lines open up typically around 7:00 a.m. each day and close around 11:00 p.m. Mickey Mouse's time. 

    If you aren't able to get it figured out before your trip, you can always purchase a MagicBand once you are at Walt Disney World. You will see them for sale at almost every merchandise location throughout the Walt Disney World Theme Parks, Disney Springs and the Walt Disney World Resort Hotels. After you've purchased one, you can see how to link it to your MyDisneyExpereince account on the back of the packaging. It's a very simple process and it walks you through it. 

    I hope you are able to get your MagicBand situation straightened around. If you have any other questions before your trip, please feel free to stop back by and ask me. I'm happy to help. 

    Good luck!
    Jackie H. 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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