Woman in wheelchair boarding WDW bus
  • On Jun 17, 2024
    Lucy from Nottinghamshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi how do people in England sort out the DAS application please? I know it’s been changed and have read it must be done online before you visit but can find no link?

    Hey there Lucy!

    Planning a Disney vacation can be so exciting, and it's great to see you're looking into all the necessary preparations to ensure a smooth and enjoyable experience. Disney offers a range of services for Guests with Disabilities to help make their visit as magical and smooth as possible.

    For guests with mobility disabilities, Disney provides accessible transportation, wheelchair rentals, and accessible attractions. Guests with visual disabilities can benefit from audio descriptions and Braille guides. Those with cognitive disabilities can take advantage of services like break areas and other accommodations for attractions.

    I highly recommend checking out all the available services and accommodations online in advance of your visit. This will give you a comprehensive understanding of what Disney offers and help you plan accordingly. You can download the Accessibility Planning Guide and Recommendations here.

    Regarding the Disability Access Service (DAS), there have indeed been some recent changes. Now, to see if you qualify for DAS, you will need to do an online video chat upon your arrival at the Walt Disney World Resort. During this video chat, you can discuss your needs and the accommodations you're requesting with a Cast Member. The Cast Member will help you work through these accommodations to ensure your visit is as enjoyable as possible.

    If you need any assistance with this process, I recommend visiting Guest Relations at any of the Theme Parks or Disney Springs. The Cast Members there are incredibly helpful and will ensure you get the support you need.

    Wishing you a magical vacation! Enjoy every moment of your time at the Walt Disney World Resort! 

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Meet the Panelist: Heather, New York

Hi there! I'm Heather from Buffalo NY, a planDisney Alumni and proud mom of three. By day, I'm an oncology nurse, but my heart belongs to Walt Disney World. Having navigated the parks with babies, toddlers, tweens, teens, and multigenerational groups, I live to turn dreams into magical vacations. When I'm not exploring the wonders of Walt Disney World, you'll find me sailing the high seas on Disney Cruise Line. Adventure awaits - let's make your Disney dreams come true!  Learn More About Heather

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