Happiest Greetings on Earth, Julie! I'm so glad to welcome you to planDisney.
How wonderful that you and your loved ones are able to enjoy the spectacular benefits of the
Magic Key program! I think I understand your question about discounts not being recognized for Guests who have Magic Key Passes, but were not the primary purchaser. In this case, my recommendation is to call the
dedicated Magic Key phone line and speak with a Cast Member. I would suggest having your original Magic Key confirmation email with the pass ID numbers for each person on hand for ease of reference during the call.
I hope this is a helpful start, Julie, and that you can get this little glitch fixed and continue enjoying all the fun and magic awaiting you as a Magic Key Holder. I like to follow
@DisneyandMagicKey on Instagram for all the exciting announcements about exclusive merchandise or special offers just for Magic Key Holders. Enjoy!
If we can lend a hand with any other questions in the meantime, please don't hesitate to
call on us again!
Blue Skies and Sunshine,
-Tishra