AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Nov 8, 2023
    Julie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do the people I bought Magic Keys for get control of their own account? They can link them in their app, but when they use mobile order, they are not able to access their discounts.

    Happiest Greetings on Earth, Julie! I'm so glad to welcome you to planDisney. 

    How wonderful that you and your loved ones are able to enjoy the spectacular benefits of the Magic Key program! I think I understand your question about discounts not being recognized for Guests who have Magic Key Passes, but were not the primary purchaser. In this case, my recommendation is to call the dedicated Magic Key phone line and speak with a Cast Member. I would suggest having your original Magic Key confirmation email with the pass ID numbers for each person on hand for ease of reference during the call. 

    I hope this is a helpful start, Julie, and that you can get this little glitch fixed and continue enjoying all the fun and magic awaiting you as a Magic Key Holder. I like to follow @DisneyandMagicKey on Instagram for all the exciting announcements about exclusive merchandise or special offers just for Magic Key Holders. Enjoy!

    If we can lend a hand with any other questions in the meantime, please don't hesitate to call on us again!

    Blue Skies and Sunshine,
thumbnail image for Tishra

Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.