Photo of Mickey Mouse in Halloween costume on Main Street at dusk
  • On Mar 13, 2023
    Kathryn from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I make a payment on my reservation? I can’t find it anywhere

    Hiya Kathryn,

    Welcome to planDisney! October is my most favorite time to visit Walt Disney World Resort. Maybe it is because of the pumpkin wreaths on Main Street, U.S.A., or getting to trick-or-treat at Magic Kingdom Park at Mickey’s Not-So-Scary Halloween Party, but there is something extra special about the fall.

    I’m sorry to hear you are having difficulty making a payment on your reservation. First, let’s determine if you can make payments under your current reservation. Guests with a room-only reservation cannot make payments over time toward their vacation balance. How do you know that you have a room-only reservation? Open up your Walt Disney World Resort Collection Hotel confirmation and scroll until you see the section marked “Contact Us.” If you see an additional section that says “Room Only Terms and Conditions,” you only have a room-only reservation and cannot make payments until you check-in.

    Guests with a Walt Disney World Resort Vacation Package (a specific reservation combining a room at a Walt Disney World Resort Collection Hotel and theme park tickets) can pay under their My Disney Experience account.

    To make payments on a Walt Disney World Resort Vacation Package:

    1. Log in to your My Disney Experience account.
    2. Under “My Plans,” locate your resort hotel details (if you don’t see them, double-check that you have your reservation linked before proceeding).
    3. If you can see your resort hotel information, you should also see a blue button labeled “Make Payment” next to your resort information.
    4. Click the button, and you will be able to see your remaining balance and make a payment.

    I hope this was helpful, Kathryn, and you can start making payments. If, for some reason, you are having difficulty after this, I suggest reaching out to a Cast Member at (407)-939-4357 for additional assistance. They could help process a payment for you and troubleshoot any technological issues. Please come back and see us if there is anything else we can help you with!

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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