Cinderella Castle Detail
  • On Oct 12, 2020
    Patricia from FL Asked

    how do you make a payment online. Getting through to a cast member is over a 30 minute wait each day and I continuously am getting disconnected. I just want to pay my balance online but do not see any way to do that in Myexperience.

    Hi Patricia,

    Thank you for stopping by planDisney with your vacation planning question.  It sounds like you are in need of a big old warm hug from Olaf!  But have no worries, I have some detailed instructions for you as well as some troubleshooting tips.

    First, the troubleshooting.  Whenever I experience issues with webpages in general, I always take a moment to restart my computer.  In fact, I make sure to restart it at least twice a week at home and at work.  I just have fewer issues with Stitch eating my page whenever I regularly perform a restart on my computers!  Next, you should make sure that you have the latest version of your web browser installed.  This step is the one I most often forget to check and saves me a lot of headaches whenever I do remember.

    Now for the details of how to make an online payment so you can get to other fun vacation planning items!  You will need to first log in to your My Disney Experience account. Once you are logged in, navigate to the section entitled "My Plans" and scroll down to the section for "My Plans, Reservations, and Tickets".  In that section you should be able to find the "Resort Hotel" icon and then click on "Show Details".  Within this section you should find your Disney Resort hotel information including your balance due.  From there you can select "Make a Payment" and you may pay your remaining balance.

    I hope these tips help you with completing your online payment!  If you are still struggling, you should call the phone number listed in this linked page for Disney Resort hotel reservation payments to make your final payment.

    Have a Magical vacation Patricia!  Please come back and visit us again with any further vacation planning questions, we are always excited to help others plan their next Magical adventure!

    Brenda
thumbnail image for Brenda

Meet the Panelist: Brenda, Missouri

I fell in love with Walt Disney World on my very first visit, which took place during my honeymoon. Since then we have added 4 "mouseketeers" to our family and have come to appreciate what a great value a Walt Disney World vacation can be on a budget. As a Physical Therapist and a mom of a large family, I would love to help you plan your next magical trip! Learn More About Brenda

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