Hi Patricia,
Thank you for stopping by planDisney with your vacation planning question. It sounds like you are in need of a big old warm hug from Olaf! But have no worries, I have some detailed instructions for you as well as some troubleshooting tips.
First, the troubleshooting. Whenever I experience issues with webpages in general, I always take a moment to restart my computer. In fact, I make sure to restart it at least twice a week at home and at work. I just have fewer issues with Stitch eating my page whenever I regularly perform a restart on my computers! Next, you should make sure that you have the
latest version of your web browser installed. This step is the one I most often forget to check and saves me a lot of headaches whenever I do remember.
Now for the details of how to make an online payment so you can get to other fun vacation planning items! You will need to first log in to your
My Disney Experience account. Once you are logged in, navigate to the section entitled "My Plans" and scroll down to the section for "My Plans, Reservations, and Tickets". In that section you should be able to find the "Resort Hotel" icon and then click on "Show Details". Within this section you should find your Disney Resort hotel information including your balance due. From there you can select "Make a Payment" and you may pay your remaining balance.
I hope these tips help you with completing your online payment! If you are still struggling, you should call the phone number listed in this linked page for
Disney Resort hotel reservation payments to make your final payment.
Have a Magical vacation Patricia! Please come back and visit us again with any further vacation planning questions, we are always excited to help others plan their next Magical adventure!
Brenda