Mom and Dad planning vacation
  • On Feb 20, 2021
    Michelle from CA Asked

    How do I make a payment to my account if i can’t link my reservation

    Welcome to planDisney Michelle!

    I’m sorry to hEAR you are having difficulties linking your Walt Disney World Resort reservation. Let’s see if I can help link your reservation to your My Disney Experience account. Then, you will be able to make your payments online.

    Double-check the reservation number you are typing in. If that still doesn’t allow you to link your reservation, I sometimes find that working on a desktop instead of using the My Disney Experience mobile app, will solve the problem. I also recommend switching or updating your web browser, which usually does the trick. Of course, if none of these solutions work, I recommend contacting a Cast Member by calling the Walt Disney World Resort. A Cast Member will be more than happy to help you navigate through this problem.

    While you are connected with a Cast Member, about linking your reservation to your My Disney Experience account, you can go ahead and let them know that you would also like to make a payment towards your vacation package. After completing your payment through the phone (and finally connecting your reservation to your account) you will then be able to make your next payment either by calling or online.

    Michelle, I hope this helps you pay off the remaining balance due. Just think, you’re one step closer to this magical vacation!

    -Shantel
     
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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