Special Needs Family with Mirabel; girl in costume; Encanto
  • On Mar 7, 2024
    Tina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where can I see all of the payements that have been made toward my Key Pass? I need to know what my balance is and when I can renew.

    Happiest Greetings on Earth, Tina! Welcome to planDisney and thank you for sharing your question with us. I'll be delighted to help. 

    Don't you just love being a part of the Magic Key family? It is such a special program and I hope you have been enjoying all the exclusive benefits designed for Magic Key Holders like YOU! The best way I have found to locate information directly about your Magic Key Pass is to log in to your Disney account and select your profile under "My Disneyland." From there, you'll see any applicable Memberships & Passes and their expiration dates. At the moment, Guests may renew their Magic Key Pass up to 30 days prior to the stated expiration date and you can do so online, using the Renewal page. This page will also list any Magic Key Passes that are within their renewal window and eligible to proceed with the renewal process.

    It sounds like you may have purchased your Magic Key Pass using the monthly payment option, available to California Residents. If so, the best way to find out your balance is to call and speak with a Cast Member, using the dedicated Magic Key Holder line

    I hope this has been helpful to you, Tina. If we can help with anything else in the meanwhile, please don't hesitate to reach out to planDisney. It's always a pleasure to help fellow Guests plan their most magical visits to 'The Happiest Place on Earth!'

    Wishing you Wondrous Journeys,
    Tishra
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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