Hiya Justine,
Welcome to planDisney! If you are not a fan of the hold music while waiting to speak to a Cast Member, I completely understand your desire for easier payment options for your vacation.
Good news, Justine, you can make payments yourself online through
My Disney Experience! But before I get ahead of myself, a quick reminder that you can only make payments if you have a
Vacation Package. This package is created when you book your resort hotel in the same transaction as your theme park tickets. If you purchased your theme park tickets separately, then you have a “room only reservation” and cannot make payments toward your final trip balance at this time (final payment would be due when you check in). Now, assuming you have a Vacation Package, first log in to your My Disney Experience account. Once logged in, you should see “Justine’s Plans and Tickets.” Scroll down on the page until you see your upcoming resort hotel reservation details, including dates, confirmation number, and an option to make a payment. Click the button to make a payment and complete the onscreen prompts.
I hope that was helpful, Justine. If you have a Vacation Package and still can’t find the payment option, consider reaching out to a Cast Member over the
phone. They would be able to troubleshoot any technical issues and help you figure out what to do next. Please come back and see us if you need anything else.
Happy Planning,
Ashley F.