Cinderella Castle lit in blue at night viewed from Main Street, U.S.A.
  • On Sep 5, 2026
    Joe from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I pay my resort balance online? How do I get Virtual assistant to respond?

    Hello Joe!

    Thank you for reaching out to planDisney with your question. I hope you're having a magical day! It'll be my pleasure to help with your upcoming trip to Walt Disney World Resort.

    I understand you'd like to apply a payment to your current reservation. I'm happy to assist! Once you're logged into the official Disney website where you made your reservation, hover over "My Plans" at the top right of the screen. Then, select "View My Plans & Tickets." Scroll down to find your reservation, and once selected, you should see the option to make a payment.

    If you booked a room-only reservation or don't see a link to make a payment, I recommend calling Disney directly. A Cast Member can help you apply the payment to your reservation.

    For virtual assistance, my favorite option is chatting with a Cast Member on the My Disney Experience app. Open the app, tap the ☰ icon at the bottom right of the screen, and scroll down to find "Chat with Us." You can chat through the website by selecting the blue chat bubble found at the bottom right of the screen. I've always found Cast Members to be incredibly helpful through these features.

    Joe, I hope this information helps. Thank you again for trusting planDisney, and please feel free to reach out anytime!

    Your personal planning companion, 
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Florida

Hey there! I'm Michelle, a foodie, proud military spouse, and mom of two princes. We call the beautiful state of Florida home. We have lived in many places, but always found ourselves eager to get back to the magic of Walt Disney World Resort. Now that we are in the same state, we go as much as possible and are now Annual Passholders. My family likes to call it recharging our pixie battery. I am eager to help you create magical memories of your own, making your Disney World experience special and memorable. Learn More About Michelle

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