Epcot Spaceship Earth
  • On Oct 20, 2025
    Kurt from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where can I see and pay my oustanding balance

    Hey there, Hi there, Ho there, Kurt!

    Welcome to planDisney, and excellent question. I’m Shantel, and I will be more than happy to help you finalize your payment so that you can get back to planning for your visit. 

    You can view your account balance online through My Disney Experience. If you do not have an account yet, don’t worry, it will only take a few moments to create your account and link all your upcoming reservations. Once your account is set and your reservations have been linked, you can view your remaining balance. Select the “My Plans” option from the My Disney Experience drop-down menu. On this page, you should see your vacation package details, including your confirmation number and remaining balance. Next to that, you should see a blue link that says “Make a Payment”. Click on that to open up the page that allows you to make a payment towards your vacation package. 

    If you do not see the balance or option to make a payment, Hakuna Matata! Just give the Disney Resort Hotel Reservations line a call to complete your payment over the phone. Have your confirmation number ready, as well as the name of the lead Guest to complete your payment over the phone. With the wave of a wand and the click of a button, your payment will be processed, and you will be one step closer to the magic. 

    Kurt, I hope this helps finalize your payments so that you can get back to planning all the fun details like dining reservations. In the meantime, if there’s anything else we can help with, please be sure to let us know. 

    See ya real soon,

    Shantel

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Meet the Panelist: Shantel, Alabama

Hi ya Pals! I'm Shantel, an Army wife and mom of two. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip. One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! 
Learn More About Shantel

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