Hi there, Mario! Thanks for stopping by planDisney with your question. I’m sorry to hear you’re having issues with getting set up for your magical visit - let’s see if we can figure it out together.
You will need both a
ticket and
park reservation to enter the parks. From your computer,
log in with the Disneyland account you used to purchase your tickets. Go to My Disneyland, Ticket and Reservation Details, View My Park Reservations. Here you should see all the reservations you currently have. Note, you will not see a ticket here, but you can assume that each reservation also has an associated ticket, as you cannot have a reservation without a ticket.
In the
Disneyland mobile app, you will see your tickets in the Tickets and Passes section. This is also where tickets can be linked. In Future Plans, you will see the reservations you currently have.
Hopefully one of these options will work for you to see your tickets and reservations intact. If you need further help or still have questions, you could contact a helpful Cast Member at
Ticket Services.
Have a wonderful time visiting the Happiest Place on Earth, Mario!
Kamini