Hi there, Jonathan!
Thanks for reaching out to planDisney. It's always fun hearing from other Magic Key passholders!
I'm sorry your Magic Key pass isn't appearing in your
Disneyland app. Technology issues are the worst! I suggest visiting the
Disneyland Resort website to see if your Magic Key pass is listed. Log in to your account, hover over "My Disneyland," and select "Profile" under your name. On that page, choose "Memberships & Passes," where your Magic Key pass should be located. If it's missing, call the "
Magic Key Holders" line to get help from a Cast Member.
If your Magic Key pass appears in your profile (woo hoo!), make sure your phone has the latest version of the Disneyland app. Older versions of apps have caused me issues in the past, and you should be able to look for updates in your app store. You can also try removing the Disneyland app from your phone and adding it back again. If none of that works, give the "
App & Online Support" line a call.
I hope you get to visit Disneyland during the most spooktacular time of year! My family loves visiting the parks during
Halloween Time!
Haunted Mansion Holiday is such a unique attraction, and we also love seeing all of the decorations in
Cars Land. I'm always on the lookout for
seasonal treats and snacks, as well, like the Churro Hand Tart from Market House or the Pumpkin Cookies found at Harbour Galley.
Jonathan, I hope your app issue is quickly resolved and that you are back in the parks in no time! Don't hesitate to contact planDisney again if you have more questions.
Seasons Screamings!
Jen