• On Sep 15, 2021
    James from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i have 2 of my party that tickets wont show for upgrade eligibility how can i fix this?

    Hi there, James!

    I’m so glad you found planDisney and sent us a question about the Disneyland Resort.

    I’m sorry you’ve been having trouble upgrading your theme park tickets. Are all of your tickets valid and unexpired? Certain types of tickets cannot be upgraded, such as promotional and complimentary tickets. Without knowing the exact tickets you have, I think it would be best if you call the resort’s ticket helpline at (714) 781-4636 to speak directly to a Cast Member who can assist you further. It’s possible that your tickets are eligible for an upgrade, but you may need to visit a Disneyland Resort Main Entrance Ticket Booth in person to complete the transaction. Not all ticket changes can be made online, in the Disneyland mobile app, or over the phone.

    I hope this information helps, James, and that your upcoming trip to the theme parks is pixie-dusted to perfection! Please write back with any other vacation planning questions you have.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.