• On Apr 18, 2021
    Kashemi from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We (party of six) were there from April 4 through the 10th. We purchased the Mickey sink stopper. It broke after the first week. How do we get refunded??

    Welcome to planDisney, Kashemi!

    Thank you for sending us your awesome question about Merchandise Guest Services at Walt Disney World Resort.

    Kashemi, I hope you had a wondEARful vacation! I am so sorry to learn that an item you purchased while visiting the Most Magical Place on Earth has broken.

    Fortunately, there is a team dedicated to helping with purchases made in the Walt Disney World Resort theme parks and Disney Resorts Collection hotels.

    You can contact a friendly Cast Member at Merchandise Guest Services by emailing merchandise.guest.services@disneyparks.com. If you prefer to contact a Cast Member via phone, please dial the telephone number listed on this page under "non-reservation questions". I hope they are able to resolve your issue!

    Kashemi, if you have any additional questions, please visit planDisney again. We are always hEAR to help you!

    With a Sprinkling of Pixie Dust,

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Meet the Panelist: Priscila, Florida

Welcome home! I'm Priscila, native Floridian, lifelong Disney fan, and mom to two of my very own Disney Princesses! I'm passionate about all things Disney and as an Annual Passholder I visit Walt Disney World Resort often. I'm honored to be sharing my knowledge with you while on the planDisney panel. With a sprinkling of Pixie Dust, I'm ready to help you plan an unforgettable vacation to Walt Disney World Resort. In the words of Walt Disney himself, "To all who come to this happy place, welcome!" Learn More About Priscila

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