We (party of six) were there from April 4 through the 10th. We purchased the Mickey sink stopper. It broke after the first week. How do we get refunded??

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Answer 1

Welcome to planDisney, Kashemi!

Thank you for sending us your awesome question about Merchandise Guest Services at Walt Disney World Resort.

Kashemi, I hope you had a wondEARful vacation! I am so sorry to learn that an item you purchased while visiting the Most Magical Place on Earth has broken.

Fortunately, there is a team dedicated to helping with purchases made in the Walt Disney World Resort theme parks and Disney Resorts Collection hotels.

You can contact a friendly Cast Member at Merchandise Guest Services by emailing merchandise.guest.services@disneyparks.com. If you prefer to contact a Cast Member via phone, please dial the telephone number listed on this page under "non-reservation questions". I hope they are able to resolve your issue!

Kashemi, if you have any additional questions, please visit planDisney again. We are always hEAR to help you!

With a Sprinkling of Pixie Dust,

Priscila

We (party of six) were there from April 4 through the 10th. We purchased the Mickey sink stopper. It broke after the first week. How do we get refunded??

Meet the Panelist: Priscila, Florida

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We (party of six) were there from April 4 through the 10th. We purchased the Mickey sink stopper. It broke after the first week. How do we get refunded??”

Meet the Panelist: Priscila, Florida

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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We (party of six) were there from April 4 through the 10th. We purchased the Mickey sink stopper. It broke after the first week. How do we get refunded??