Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Nov 24, 2023
    Don from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Some of our party forgot to swipe their cards on a ride last night, and didn’t get their pictures. Can we get those added to our memory maker pictures now?

    Hi Don and welcome to planDisney!

    Memory Maker is such a fantastic way to take home all of your vacation memories!  I love to take as many photos as possible with a PhotoPass Photographer when we are visiting Walt Disney World and the best part is that you can view, download and share them immediately right from the My Disney Experience mobile app!

    There is a process for locating missing PhotoPass photos and while it's not guaranteed that the PhotoPass team will find your photo, I have always been successful with mine.  On a computer, head to the Contact Disney PhotoPass Service page and choose "A missing photo" from the drop down box.  Fill out the form with as much detail as possible, so it will be easier for them to locate your missing photo.  It might take them a bit to get back to you, but fingers crossed they are able to help you out.  You can also call a friendly Cast Member on the PhotoPass team if you would rather speak to someone in person for help.

    I do hope you have the most magical time during your recent Walt Disney World vacation!  Please stop back by and visit if you have any additional vacation planning questions.

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Meet the Panelist: Leslie, Florida

I am a stay-at-home mom and wife from Florida who loves to take advantage of every bit of what Walt Disney World has to offer.  From our wedding to birthdays, my family loves to celebrate any occasion at Disney World.  Learn More About Leslie

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