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  • On Jun 25, 2023
    Russ from Nottinghamshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are a party of 5, we have each downloaded the mydisney app. Each party member has linked to one account so we can plan in one place. Two of the accounts are not showing the plans or tickets but the others do. They do say managed by. Please help

    Hello there, Russ!

    Like Disney’s Hercules, it sounds like you are a true Walt Disney World Resort vacation planning hero. Hopefully, these planDisney tips below will help you “go the distance” and have all of your plans settled. 

    I’m glad to hear that everyone has their own My Disney Experience account and is linked to your “Family & Friends List.” For the Guests in your party with missing plans or tickets, make sure that they accept the “Family & Friends List” invites. You may also want to check your “Family & Friends List” and select “Update” next to each of the Guests’ names to confirm that you are sharing “All My Plans.” Once you’ve done this, I recommend shutting down the app or logging out and logging back into the My Disney Experience website to see if the plans appear. 

    If you are the one who purchased the tickets and made the reservation, check to confirm that you assigned the ticket to a Guest in your party. First, go to “Tickets, Passes & Memory Maker” to view each of your tickets. If one of the tickets isn’t assigned, you can select “Reassign Ticket” to select the person in your party. If this doesn’t work, you may need to speak with a friendly Cast Member to see if they can look behind the scenes to figure out what may be going wrong. 

    Once everyone in your party is linked up, I find that making plans together is such a breeze. You’ll be able to share advanced dining reservations and Disney Genie+ Lighting Lane selections with each other. Once you arrive at the Walt Disney World Resort, a great warm welcome will be waiting for you. 

    May the magic be with you!

    Melanie
thumbnail image for Melanie

Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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