• On Oct 6, 2019
    Jennie from WI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have on in our party that just had an ankle fusion and has a really hard time getting around. Scooters are first come first serve at the park, so I was looking for suggestions on a vendor that may deliver to the resort?

    Hello, Jennie! A few months before our family trip to Walt Disney World in 2010, my mother-in-law had transplant surgery. Although she was resistant to the idea of renting an ECV at first, it ended up making her trip much more enjoyable- I don't think she could have managed without it! Fortunately, Walt Disney World is one of the most accessible vacation destinations for those with mobility limitations, and you will have several options available to you. 

    Although Walt Disney World certainly makes it super convenient to rent an ECV at the Parks (and this is, in fact, what my mother-in-law did), I can understand your concern about availability, especially if you're not planning to get to the Parks at "rope drop" each day. Recently, Disney has teamed up with ScooterBug, which is an Orlando based Mobility Provider. Since they are considered a Disney Featured Provider, they can work directly with the Bell Services teams at the Walt Disney World Resort hotels to manage the delivery and pick up of your scooter, meaning you do not need to be present when the equipment is delivered. If you'd like to take a peek at their inventory or call them for information, you can contact them at scooterbug.com/orlando or (800) 726-8284. 

    Sometimes, however, it's good to comparison shop. Guests are still able to rent through third party companies, but just keep in mind that you'll need to speak to the vendor and set up at a time for a face-to-face meeting for the delivery in your Resort hotel lobby.  There are a few companies that Disney recommends, including Apple Scooter, Best Price Scooters and Strollers, and Buena Vista Scooter Rentals. 

    You might also find the Mobility Disabilities webpage helpful, as it categorizes Attraction Access into three categories:
    *Must transfer from wheelchair/ECV to ride vehicle
    *Must transfer from ECV to a wheelchair
    *Must transfer from ECV to a wheelchair, and from wheelchair to ride vehicle

    Hakuna Matata, Jennie! I hope your upcoming Walt Disney World trip is worry-free!


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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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