• On Jun 23, 2020
    Michael from IN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, We would like to get a partial refund for our annual pass, instead of the extended date, but are unable to get through by calling, What advice to do you have for us?

    Hi, Michael!  Welcome to the Disney Parks Moms Panel.

    Becoming a Walt Disney World Annual Passholder gives you an entire yEAR of magic filled with theme park visits and exclusive discounts and benefits.  Since the time frame for many Guests' Annual Passes was interrupted by the recent park closures, Walt Disney World Resort is extending the expiration dates on those passes for a time period equal to that of the park closures.  If a Guest does not wish to have their Annual Pass extended, they can ask for a partial refund.

    With all of the excitement leading up to the reopening of Walt Disney World Resort, there has been a higher than normal call volume lately.  This has especially been true this week as Guests have been calling with questions about the new Disney Park Pass system.  I recommend that you follow Dory's advice and just keep swimming, or in your case, just keep calling.  I would expect the call volume to settle down in a couple of days, and you should be able to get through to a Cast Member who will be happy to assist you with your Annual Pass refund.

    Michael, when the time is right for you to return to Walt Disney World Resort, the magic will be there waiting for you.  The Disney Parks Moms Panel will also be waiting to answer all of your vacation planning questions.

    See ya real soon!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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