Hi, Michael! Welcome to the Disney Parks Moms Panel.
Becoming a
Walt Disney World Annual Passholder gives you an entire yEAR of magic filled with
theme park visits and exclusive
discounts and benefits. Since the time frame for many Guests' Annual Passes was interrupted by the recent park closures, Walt Disney World Resort is extending the expiration dates on those passes for a time period equal to that of the park closures. If a Guest does not wish to have their Annual Pass extended, they can ask for a partial refund.
With all of the excitement leading up to the
reopening of Walt Disney World Resort, there has been a higher than normal call volume lately. This has especially been true this week as Guests have been calling with questions about the new
Disney Park Pass system. I recommend that you follow Dory's advice and just keep swimming, or in your case, just keep calling. I would expect the call volume to settle down in a couple of days, and you should be able to get through to a Cast Member who will be happy to assist you with your Annual Pass refund.
Michael, when the time is right for you to return to Walt Disney World Resort, the magic will be there waiting for you. The Disney Parks Moms Panel will also be waiting to answer all of your vacation planning questions.
See ya real soon!
Samantha