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  • On Jun 6, 2020
    Sarah from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How will the Parks be handling Disability Access Passes during reopening? Is it true that there won’t be any more FastPass+ lanes? Thank you.

    Hi Sarah!

    We are delighted to welcome you back to the Disney Parks Moms Panel! 

    As the Walt Disney World Resort continues to prepare for phased reopening, several operational updates have been posted. Cast Members remain committed to providing services for guests with disabilities and I am happy to share that, at this time, plans are that the Disability Access Service (DAS) will be available when the parks reopen. As you may have done in the past, when you arrive to a theme park, stop by Guest Relations and speak with a Cast Member about the Disability Access Service. The Cast Member may ask a few questions to determine if the service is best suited for your needs and will verify the procedures to use the service at the time of your visit.

    In the past when I have used this service, my husband and twin girls have been linked to my Disability Access Service. While either of us could approach a Cast Member to request a return time for an attraction, when we actually returned to ride, I had to scan my MagicBand (or admission card) first to board the attraction. We could only have one active return time at a time. I will also recommend, if you have not done so already, take a look at the Guides for Guests with Disabilities for each theme park - Magic KingdomEPCOTDisney's Animal Kingdom, and Disney's Hollywood Studios. They include information on accessible restrooms and companion restrooms, special viewing areas for select shows, and accessible transportation options.

    Unfortunately, FastPass+ is being temporarily suspended to ensure appropriate physical distancing in existing attraction queue space. I would suggest that you also review the "Know Before You Go" information to see additional details regarding park operations when reopening begins. Review those updates now and just prior to your visit as policies and procedures could change. Finally, keep your eye on the Disney Parks Blog as additional information may be shared there as well.

    Sarah, life has taught me that magic lives with us, in those moments when our time together seems so precious and priceless. Use the Force if you need to and know that adventure lives on in the galaxy!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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