Crystal Palace
  • On Mar 13, 2023
    James from West Sussex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have park tickets for this summer, but cannot add them to the app. The app says I cannot link Will Call tickets on the app and routes me through to the website, but then I can't see where I can add them. Can anyone guide me to the right place please?

    Hello there, James!

    I’m so glad you found planDisney before your upcoming vacation this summer. Now, all you need is some faith, trust, and your My Disney Experience account

    You can link your tickets to your My Disney Experience account through the app or computer. I’ll walk you through both to give you some options, just in case. First, on your computer, log in to your My Disney Experience account, scroll down, and select “Park Tickets” and “Link Tickets.” You’ll be prompted to enter your Will Call Confirmation Number under “ID Number.” Once you’ve entered your ticket information and assigned the tickets, you should be able to see the tickets appear under “Tickets, Passes & Memory Maker” and see who each ticket is assigned to.

    To link your tickets via the My Disney Experience app on your mobile device, you’ll need to log in to the app. Next, select the three horizontal bars in the bottom right corner of the screen, followed by “Tickets and Passes.” Once you’re on the Tickets and Passes screen, you’ll want to press the plus sign in the top right corner of the screen and “Link Tickets & Passes.” Select “Type ID” and enter your Will Call ticket confirmation number under “Admission Media.” After you’ve linked your ticket, you should see your tickets appear when you go to “Tickets and Passes.”

    James, I’m not sure if you’re a thrill seeker like me, but I hope you save some time on your vacation to hit the grid on TRON Lightcycle / Run. The attraction will be opening very soon, and the new Energy Bytes kiosk snacks and beverages look incredible. 

    May the magic be with you!

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Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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