Photo of a fountain featuring Remy from Ratatouille
  • On May 20, 2022
    Maraiah from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have park tickets and reservations for late June, I am trying to add Genie+ But keep getting an error message to try again later. I’ve been trying all day and still no luck. Any idea what may be causing the error message?

    Hey Howdy Hey Maraiah and welcome to planDisney!

    Genie+ has been such a great addition to helping navigate the parks. The ability to book your Lightning Lane reservations right from your My Disney Experience app is so convenient to do and decreases your wait times for attractions as well. Thank you so much for your question as a very recent change in Disney Genie+ access may be the cause of your error message. 

    Just this past week, Disney has changed access to purchasing Genie+ for Guests visiting the theme parks. Starting June 8th, Guests will no longer be able to purchase Genie+ in advance and will have to purchase Genie+ on the day of their visit to the parks. Depending on when you are going in June, this may be the reason you are having that error message. You should still be able to make the purchases as well as start to book your first Lightning Lane access window starting at 7:00 a.m. EST during your visit to Walt Disney World as long as you are staying at a Disney Resort Collection hotel. 

    As you do continue to prepare for your upcoming trip, make sure to check on the attractions available for Genie+ as well. Some options in each park may be modified during your trip like in EPCOT with access to Remy's Ratatouille Adventure accessible AFTER May 31st via Genie+ with the new addition of Guardians of the Galaxy: Cosmic Rewind opening on May 27th with options of the virtual queue and Individual Lightning Lane purchase only for this attraction. 

    I hope this information was helpful in helping to plan out your day to use Genie+ for your trip next month. There is so much to be excited about across Walt Disney World and I hope your trip is full of Magical memories! Let us know if you have any further questions, we would be happy to help!

    Have a Magical Day, 

    Nick 
thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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