• On Oct 28, 2021
    Jennifer from NM Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have park tickets but need a new card to link them to, I no longer have the card previously used. What do I do?

    Hi, there!

     Oh my goodness, Jennifer. It looks like you're traveling to the Walt Disney World Resort tomorrow! You must be so excited to visit again. It doesn't matter how many times I visit "The Most Magical Place on Earth," I am positively giddy to head back every time!

     I think you're asking about your Key to the World card. If you no longer have it, no problem! First, be sure to deactivate your card if it's still listed as "active" on your My Disney Experience account. To deactivate it, log in to your My Disney Experience account online. Hover over the My Disney Experience tab on the Walt Disney World Resort website. Select "My MagicBands and Cards" from the drop-down menu that appears. Scroll down the page to view and manage all your existing MagicBands and cards. If you see that the card you're asking about is listed as "active," go ahead and click the "Deactivate" button (you also have the option to report the card as lost). 

     To request a new Key to the World card, just stop by the ticket window of any of the four theme parks or the Front Desk of your Disney Resorts Collection hotel. Be sure to have your Theme Park Ticket order information on hand.

     Have you heard about Disney MagicMobile Service? With this new feature on the My Disney Experience mobile app, you can use your mobile device for entry into the theme parks instead of a Key to the World Card or a MagicBand! With your Theme Park Tickets linked to your My Disney Experience account, you can create a Disney MagicMobile Pass on the My Disney Experience mobile app, and then add it to the digital wallet on your eligible iPhone or smart device. It's super easy to use! Be sure to check out this contactless option. 

     I hope this was helpful, Jennifer. I'm wishing you another magical visit to the Walt Disney World Resort!

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Related Video

  • thumbnail image for Top Thrills at Walt Disney World Resort

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.