Cinderella Castle Detail
  • On Jan 16, 2021
    Dawn from IN Asked

    We have park tickets in my Disney Exp that have not been used. We recently booked a hotel reserv under my husband's email for May 2021. How can I update the email to the reserv to show up under mine? We called they said they did it but did not.

    Hey there, Dawn!

    Thanks for stopping by planDisney with your question. It's great to hear you and your husband are well underway in planning all the fun of your Walt Disney World Resort vacation. It sounds like both you and your husband are using your My Disney Experience accounts to make and manage your plans, and I'm happy to see you're using the tool and its features.

    From what you're describing in your question, it sounds like your Walt Disney World Resort theme park tickets are linked to your My Disney Experience account and your Walt Disney World Resort hotel reservation is linked to your husband's My Disney Experience account. The great thing about My Disney Experience and all its features and tools, as you probably already know, is that it's such a helpful and convenient way to manage all your Disney vacation plans -- your Resort reservations, your theme park tickets, your Disney PhotoPass photos, and your dining reservations. I'll take a guess that you also already know about the My Disney Experience mobile app, which makes planning and managing your Disney days even easier using your mobile phone.

    I understand that your specific question is about how to update the email address used for the Resort reservation so that it appears with your own My Disney Experience plans. I think the way to consider the question is to see how you and your husband can get your My Disney Experience accounts linked together to display shared information. If you use the My Family & Friends feature in My Disney Experience, you can connect your accounts and share your plans. Your theme park tickets and your Resort reservation would be viewable in each other's My Disney Experience account. You can manage what can be viewed by choosing to make all your plans viewable or only your shared plans viewable. With your accounts linked and your plans shareable, you and your husband can see and manage your plans for all your fun. For example, you could each make theme park reservations using the Disney Park Pass system

    If you need additional help with managing your My Disney Experience accounts, you can reach out to the Internet Help Desk by calling (407) 939-4357.

    When my wife and I travel to Walt Disney World Resort with friends, we find using the My Family & Friends features on the My Disney Experience mobile app an easy way to change and keep track of all our details for our day-to-day plans.

    Dawn, I hope this information is useful in helping you and your husband make all your perfect plans together for your upcoming Walt Disney World Resort vacation. 

    Enjoy all your Disney days!

    Jerry
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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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