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  • On Jan 11, 2022
    Susan from MA Asked

    I have park reservations for my trip. How do I purchase Disney Genie upgrade? When in my profile I click on the "purchase now" button but it prompts me to purchase a park ticket which I already have.

    Howdy, Susan.

    Welcome to planDisney! In less than two months, you'll be on your way to The Most Magical Place on Earth! I bet you cannot wait to be standing right in the middle of Main Street, U.S.A with a Mickey Pretzel in hand, gazing upon Cinderella Castle. You have so much to look forward to for your trip, including the 50th Anniversary Celebration festivities and The EPCOT International Flower & Garden Festival. I can't wait for you to experience it all!

    It sounds like you are ready to go with your Theme Park Reservations. I'm excited to hear you are thinking of utilizing Disney Genie+ service during your trip. I've had the opportunity to use it a few times since its launch and really feel like it allowed me to maximize my time in the parks. I believe you are receiving this prompt, because it's too early to purchase Disney Genie+ service for an individual day. If you only want to use Disney Genie+ service on a specific day of your vacation rather than every day, it can be purchased after 12:00 a.m. midnight on the day in which you wish to use it from the Tip Board in your My Disney Experience App.

    However, you are also able to add Disney Genie+ service onto existing tickets or vacation packages for the length of your ticket via your My Disney Experience account from a browser. To add it, go to the My Plans section and select "Change Ticket" next to the ticket you wish to modify under Tickets & Memory Maker. You can then add Disney Genie+ service to your ticket. If you need any assistance making this modification to your existing ticket or vacation package, the friendly Cast Members over at Guest Services would be happy to wave their magic wands to make it happen. You can contact them at 407-939-5277. 

    With any of these options, you won't be able to make your first Genie+ Lightning Lane selection until 7:00 a.m. on the morning of use. I suggest you have your Tip Board pulled up in your My Disney Experience App at 7:00 a.m. on the dot and be ready to go since some Lightning Lane selections sell out quickly. Remember, you will be able to make your next Genie+ Lightning Lane selection two hours after the official opening time for the theme park you will be at that day or after you have used the entrance for your first Lightning Lane selection.

    I hope this helps answer your question, Susan. I'm sure you'll find that Disney Genie+ service only enhances your vacationing experience at Walt Disney World Resort. Please stop back by planDisney with any further questions you have. We'd be happy to help.

    To infinity and beyond,
    Alyssa 


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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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