Mickey and Minnie Statues in Front of Fireworks
  • On Dec 30, 2022
    Jim from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My park reservations are not showing, why?

    Hi Jim! Welcome to planDisney.

    Gawrsh! As you know, those Disney Park Pass Reservations along with your valid Theme Park Ticket are currently required to visit the four theme parks at Walt Disney World Resort. Let's try to troubleshoot to make sure you do indeed have those important confirmed reservations. Grab your smartphone.

    First, I want to make sure you have updated both your phone and the My Disney Experience Mobile App. Now, open the app, and click on the three horizontal lines in the bottom right-hand corner, followed by "Future Plans." Scroll through to search for the "Disney Park Pass" with the theme park on the day in question.

    If you still do not see them in the app and you are sure you completed your Theme Park Reservations, you should have a confirmation email from the day you made your reservation. Be sure to double-check your spam folder.

    If you still cannot find confirmation of your Theme Park Reservations, I suggest you make a call to the Existing Tickets Help Center for further assistance. At this time, the availability calendar is limited in some parks but EPCOT and Disney's Animal Kingdom Theme Park have spots open.

    Keeping it Magical,
    Cindy


thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.