Dad and Daughter in front of Cinderella Castle
  • On Mar 12, 2022
    David from South Yorkshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My park reservations on the my experience app do not match the ones on the website. And I also can't link my tickets on the app. Do you know why this is and how I can remove this? I have deleted and reinstalled the app but that didn't work.

    Hello David,

    I must begin by telling you that as the current UK-based Panelist here at planDisney, it really does make me grin as wide as the Cheshire Cat when I have the magical opportunity of assisting a fellow Guest from the United Kingdom!

    With your jolly holiday to Walt Disney World Resort waiting just around the river bend, I really do wish that I was able to gain access to your My Disney Experience account so that I could see why all the elements of your booking aren't appearing as they should be.

    As your arrival date is so very close now David, my best suggestion is for you to speak in person with a tech-savvy Cast Member who will be able to fully gain access to your My Disney Experience account. 

    Cast Members in Technical and Website Support truly do have similar powers to Fairy Godmothers, and in just a bibbidi-bobbidi-boo will be able to have your My Disney Experience looking all neat and pretty once again.

    To connect with a Cast Member, please dial the UK freephone number for Technical and Website Support contained within this Walt Disney World Phone Directory.

    All that now remains is for me to wish you an extra pixie-dusted upcoming March holiday to the most magical place on earth.

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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