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  • On Mar 7, 2022
    Michele from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My park reservations disappeared from the app. What happened and how can I get them back?

    Hi Michele, and welcome to planDisney!

    You have a Walt Disney World Resort vacation that is occurring really soon, and I know that you are super excited about all you will experience!

    I have had my reservation seemingly disappear from the My Disney Experience mobile app before, and needless to say, I did have a moment of panic. I was relieved when I found out that the reservation was still intact and that the app was just a bit “glitchy” (at that moment). If your reservation is still not showing within the My Disney Experience mobile app, try accessing your account using a computer via the website itself, as it should be visible there. If for some reason it is still not visible, definitely contact Disney Resort Hotel Reservations at (407) 939-1936, and a Cast Member will be able to assist you.

    Please let us know if you have an additional question prior to your arrival. 

    Have a magical vacation!

    Raquel 
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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
 Learn More About Raquel

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