Hi Gina! Oh boy! I'm so thrilled to hear that you have a visit to the Happiest Place on Earth coming up soon! I imagine you're counting down the days. January is one of my favorite times of year to visit the Happiest Place on Earth and was actually when we took our two young boys for the very first time - which made me fall in love with Disneyland in a whole new way.
Thank you for stopping by planDisney with your question. I'm sorry you've encountered a little bump in the road as you're preparing for your magical visit to Disneyland. But I can assure you, you are not alone, and this very thing has happened to me too! It's a little alarming but should be an easy fix!
When this happens to me it's almost always because I already have a park reservation. To check your park reservations yourself, log into your Disney account on the
Disneyland website and within the "My Disneyland" drop-down menu at the far right of the top navigation bar, select "My Plans." From here, click the "Manage Reservation" box to the right of your park day, and confirm there is a reservation for the park you desire on that specific date. If not, you should be able to modify your reservation from here, if there is park availability.
Or another issue might be that you'll need to first link your theme park ticket to your
Disney Account, if you haven't done so already. Simply hover over "My Disneyland" at the top of the
Disneyland website and select "Link Tickets and Passes." You'll then be asked to enter the ticket ID number - which should be located underneath the barcode. After your tickets are linked, head over to "
Make or Modify Park Reservations" and select "Book Theme Park Reservation" to begin the selection process. Hope that helps!
Gina, I'm also happy to share that you can also change your reservation dates at any time, if there's availability. You can do this in either the
Disneyland app (from the ☰, select "Park Reservations" under Plan My Next Visit) or on the
Disneyland website. I hope this comforts you, knowing you have lots of flexibility!
If you still are having trouble accessing your park reservation, Gina, you can always reach out to Guest Services either by
giving them a call or initiating a chat from the
"Help" page on the Disneyland website. The help chat box hovers on the right-hand side of your screen and is a great resource to connect with a friendly Cast Member who can assist you. I use it all the time!
I hope I was able to answer your question, Gina, and you've got your park reservations all settled now! But if you're still feeling stuck, please don't hesitate to
send us another question, and we'd be happy to help! Or let us share more of our tips and recommendations for a truly magical time in Disneyland, like maybe where to find the best seasonal treats or some strategies to make sure you hit all your top priorities.
See you real soon!
Warmest wishes,
McCayla