• On Aug 20, 2021
    Delaney from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a park hopper including max pass that I purchased early 2020 that I’m planning to use this winter. Now that there is no max pass, will this be converted to Genie+ since I already paid for it?

    Hello, Delaney! Thanks for bringing your question to planDisney!

    I'm so glad that you held on to your ticket! As you know, most theme park tickets that were purchased before the pandemic have had the expiration dates automatically extended. If you have a valid ticket with a Disney MaxPass entitlement, please submit an inquiry to Disneyland Resort Guest Services via email (select "Disney MaxPass Refunds" from the subject drop-down menu) or by calling (714) 781-4636. They will let you know what options are available for your Disney MaxPass entitlement.  

    I can tell you that your Disney MaxPass entitlement will not automatically transition to the new Disney Genie+ service when it rolls out this fall. You will purchase Disney Genie+ separately for $20 per day, per ticket. Disney Genie+ will work much like Disney MaxPass did in the past. You will select the next available arrival date for an attraction in the Disneyland app and skip most of the wait by using the Lightning Lane. This service will be available on over 15 attractions at the parks and you can make arrival time selections one at a time throughout the day. Also like Disney MaxPass, your Disney PhotoPass downloads will be included on any day that you purchase and use Disney Genie+. 

    I hope this helps! Have a magical day!

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Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

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