Welcome to planDisney, Sunny!
Thank you for stopping by with your question. I am sorry to hear your parents may have to cancel their Disney vacation due to health issues. I am sending pixie dust their way and I hope things get better soon!
Although theme park tickets are nonrefundable, wholly unused admission may be used for a future visit or reassigned to another Guest. To change ticket dates,
sign in to your Disney account, visit
Tickets & Memory Maker, find the tickets you wish to modify, and select
Change Ticket. Please note that all modifications are subject to availability and extra charges may apply. To reassign the ticket to another person, select
Reassign Ticket and choose a Guest from the drop-down menu. Be sure you are connected to this Guest via
My Family & Friends before attempting to reassign the ticket. If you need further assistance, you are welcome to contact Existing Tickets at (407) 566-4985.
I hope this information is helpful, Sunny. Come back to visit us if you have additional questions, it will be a pleasure to help!
Best Disney wishes,
Thiana