Mom And Son Giraffe
  • On Jun 9, 2012
    Victoria from North Lincolnshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi moms panel. I arrived home from my disney holiday a few days ago and found that a watch i bought from world of disney does not work. How do i go about getting this resolved?

    Hi Victoria,

    I believe Walt Disney World just changed their return policy to 30 days.  As long as you are within that time frame, I suggest contacting the Disney Merchandise Department.  You can call at 407-363-6200 or email them at  It helps if you still have the SKU number that is located on the price tag, so that they can identify the exact watch you purchase with ease. 

    Hope this helps.
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Meet the Panelist: Diane, Georgia

After spending 25 years in RI, my husband and I relocated to GA with our youngest, who is now in high school. I took my first trip to Walt Disney World when I was 11 and I have traveled many times since then with all different party sizes. From creating our first itinerary as a honeymooner to later creating magical experiences for our multigenerational family gatherings, every aspect of planning a vacation has been pure joy to me.  Learn More About Diane

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