Cinderella Castle 50th Day
  • On Nov 10, 2021
    Robin from ON Asked

    Paid for Memory Maker re a previously cancelled trip. Did not ask for refund re MM. Cannot seem to find it now in my profile/account. Where do I look?

    Hi, Robin!

    Welcome to planDisney! Thank you for stopping by today with your very first question. I am glad to hear you were able to reschedule your visit to the Walt Disney World Resort and that you will soon be returning to the magic!

    I have also had to change travel plans due to the pandemic, and the Memory Maker entitlement I purchased last year is right there in my Disney account, just waiting to capture pixie-dusted memories! To view your Memory Maker entitlement, sign in to your Disney account, visit Tickets & Memory Maker, and scroll down to find your Memory Maker purchase. If you cannot locate your Memory Maker entitlement, please call (407) 560-4300 for assistance. Be sure to have the order confirmation number sent to your e-mail handy when you call.

    I hope this information is helpful, Robin! Come back to visit us if you have additional questions and have a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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