Roundup Rodeo BBQ Entrance; Hollywood Studios
  • On Oct 4, 2023
    Crystal from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I paid an additional 500 bucks on my tickets because it was during the thanksgiving holiday. I had to change the dates due to a sick family member. How can I get that additional 500 refunded or credited to use elsewhere on our trip in June.

    Hello and welcome to planDisney, Crystal!

    I can relate to rescheduling your Walt Disney World Resort vacation because I have been there before! It is never a happy experience, but the good news is another visit will be scheduled again at some point in the future. 

    I understand your concern regarding the amount you paid for your tickets during the Thanksgiving holiday. Disney’s theme park tickets are nontransferable and nonrefundable. However, there is some flexibility when it comes to changing the date of your unused tickets. You can reschedule your visit for June and utilize the value of the tickets you purchased. You can make those changes in your My Disney Experience account. In addition, if you have additional questions about your theme park tickets, you can call (407) 939-1289 and speak with a cast member or check with Guest Relations at the theme parks. I hope this helps.

    Please let us know if you need additional assistance prior to your arrival.

    Have a magical day!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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