Family in resort room
  • On Sep 7, 2020
    Fernanda from MG Asked

    Hi! I have a package reservation for late October, however flights from my country (Brazil) to Usa are still not allowed. How can I proceed to cancel my reservation and, if so, am I going to receive my deposit back? Thanks in advance!

    Olá Fernanda, tudo bem?

    It is always a pleasure to welcome a fellow Brazilian to planDisney! Thank you for visiting us today with an excellent question. I have been dreaming of a Walt Disney World Resort vacation for months now, but I am unfortunately in the same boat – I have had to cancel reservations twice already due to current travel restrictions from Brazil to the United States.

    I am hopeful that we will be soon able to return to The Most Magical Place on Earth, and until the dream that we wish comes true, I am happy to share that Disney-imposed cancellation and modification fees will be waived up to the date of check-in for reservations with arrivals through December 31, 2020. In order to cancel or modify your reservation, please call Disney Resort Hotel Reservations at +1 (407) 939-1936 or contact your travel professional in Brazil if you did not book directly through Disney. Please note that your deposit will be reimbursed in case you decide to cancel your reservation, and that cancellation fees imposed by third-party suppliers, if any, are deducted from refundable amounts.

    Fernanda, did you know that planDisney is also available in Portuguese? Please, stop by next time! It will be a pleasure to assist you in our beautiful language.

    Saudações mágicas,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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