Hi! I have a package reservation for late October, however flights from my country (Brazil) to Usa are still not allowed. How can I proceed to cancel my reservation and, if so, am I going to receive my deposit back? Thanks in advance!

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Answer 1

Olá Fernanda, tudo bem?

It is always a pleasure to welcome a fellow Brazilian to planDisney! Thank you for visiting us today with an excellent question. I have been dreaming of a Walt Disney World Resort vacation for months now, but I am unfortunately in the same boat – I have had to cancel reservations twice already due to current travel restrictions from Brazil to the United States.

I am hopeful that we will be soon able to return to The Most Magical Place on Earth, and until the dream that we wish comes true, I am happy to share that Disney-imposed cancellation and modification fees will be waived up to the date of check-in for reservations with arrivals through December 31, 2020. In order to cancel or modify your reservation, please call Disney Resort Hotel Reservations at +1 (407) 939-1936 or contact your travel professional in Brazil if you did not book directly through Disney. Please note that your deposit will be reimbursed in case you decide to cancel your reservation, and that cancellation fees imposed by third-party suppliers, if any, are deducted from refundable amounts.

Fernanda, did you know that planDisney is also available in Portuguese? Please, stop by next time! It will be a pleasure to assist you in our beautiful language.

Saudações mágicas,
Thiana

Hi! I have a package reservation for late October, however flights from my country (Brazil) to Usa are still not allowed. How can I proceed to cancel my reservation and, if so, am I going to receive my deposit back? Thanks in advance!

Meet the Panelist: Thiana, Brazil

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Hi! I have a package reservation for late October, however flights from my country (Brazil) to Usa are still not allowed. How can I proceed to cancel my reservation and, if so, am I going to receive my deposit back? Thanks in advance!”

Meet the Panelist: Thiana, Brazil

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Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

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Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

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Hi! I have a package reservation for late October, however flights from my country (Brazil) to Usa are still not allowed. How can I proceed to cancel my reservation and, if so, am I going to receive my deposit back? Thanks in advance!