mom at computer planning
  • On Jul 18, 2022
    Joanne from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Is there a package of information that can be sent out about disneyworld and planning a stay.

    Hiya Joanne!

    Welcome to planDisney, and thank you for sending us this magical question! I always get so excited when I see fellow Canadians in our queue, and with me being from Quebec, that basically makes us neighbours, right? I cannot wait for you to experience the Disney magic real soon, and I am thrilled that I get to help you today!

    I don't know about you, Joanne, but I often feel like the planning process of a Disney vacation is almost just as magical as the vacation itself. Unfortunately, while Disney does not currently offer downloadable or mailable planning guides, this does not mean that there are no resources to help you plan your visit! First, I highly recommend creating a My Disney Experience account, as this will help you keep all your reservations in one place. Plus, your account's "My Plans" section offers a checklist with all the most essential elements of a Disney vacation, so you can easily see what you need to book next. Also, the My Disney Experience service has a mobile app that you can download on your smartphone, making planning your vacation and viewing your itinerary much easier. I always suggest making sure that all adults in your party have their own My Disney Experience accounts, which you will be able to connect to each other in the "Family & Friends List" tab.

    Second, there are so many resources you can turn to if you have any questions! First, the Walt Disney World Resort website has a fantastic Frequently Asked Questions page and a Help Center, which will most probably have all the answers to your question. Otherwise, you can contact a Cast Member via chat, email or phone every day between seven A.M. and eleven P.M. EST. Cast Members are basically real-life fairy godparents, so they can make all your dreams come true. If you would like extra support, you can always work with an Authorized Disney Vacation Planner who will be able to assist you with bookings and payments. However, we are always happy to answer your questions here at planDisney and be sure to use the search bar on our landing page to see all the answers to past questions. While we may not have magic carpets or lamps, the planDisney website is a true cave of wonders!

    I hope this was helpful, Joanne, and that you and your fellow dreamers will have the best day ever on your next Disney vacation. If you have any other questions while planning your vacation, please don't hesitate to reach out. Helping you plan your magical trip also allows us to dream along with you! 

    Have a magical day,

thumbnail image for Ariane

Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.