• On May 20, 2021
    Alirina Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have my package confirmation number, but I can´t make my theme park reservation, it tells me that the number is invalid. I´m worried I can´t get a reservation on the days planning to visit, I´ve already purchased my plan ticket.

    Hello, Alirina! Welcome to plan Disney, where it would be my pleasure to help you troubleshoot the planning of your next Disney vacation. As you are already aware, each Resort Guest needs a Park Pass Reservation plus a valid Theme Park ticket for each day they wish to visit a Theme Park. You will need to get your Vacation Package linked to your My Disney Experience account to book Park Passes. 

    Regarding getting the package booked, I would like to recommend a few options. First, be sure that you are entering the correct confirmation number. For example, if you booked through a third-party vendor, you may have been sent more than one confirmation number. Double-check the number for accuracy and try again on a different browser. Lastly, if the above does not help resolve the issue, call Disney Reservations at  (407) 939-4357, where Cast Members are standing by, ready to help!

    Alirina, I hope that the advice above helps you continue to make magical Disney plans for your loved ones. Before you go, check out the Experience Updates pages to see details of all the latest policies in place in the Disney Parks. And please know that we are here for you every step of the way, so do not hesitate to come see us again soon!

    Happy Planning!

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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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