• On Sep 28, 2021
    Stephanie from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have a package from AAA that has a resort and tickets. However, when I added the confirmation number, the website only pulled up my resort - not the park tickets.

    Hi Stephanie,

    Welcome to planDisney!

    Well, that is odd! I am sorry to know that you are having difficulty linking your vacation package in your My Disney Experience account. Since you booked this package through a travel agency, you will need to double-check with that agency to find out if there was some other way you were supposed to link those theme park ticketsThe travel agency will have to make sure your tickets are connected with your purchase and then correctly linked to your account. 

    When I booked through AAA Travel for our first trip, I was happy with the support they provided in the planning process. But then I learned more about planning vacations to the Walt Disney World Resort and was able to manage the reservations myself. I also like to make our Disney Park Pass system and advanced dining reservations. I do hope that you are able to resolve this issue soon. As soon as those tickets are linked, you will need to make those park reservations. Keep an eye on the theme park availability calendar as you get those tickets linked.

    Stephanie, I am sending a little extra pixie dust trusting that this will be a simple issue to correct and you can be on your merry, planning way! Also double-check to make sure you cannot see the tickets in the mobile app. We cannot wait to welcome you to the magic!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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