Guardians of the Galaxy at Night
  • On Aug 24, 2022
    Christine from Tyne and Wear Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    originally due to come Sept 20 didn’t happen due to Covid . We were staying at Coronado Springs originally and I ordered and Paid for Magic bands which I never received (we are in UK ) now due to come 12 Sept how can I get bands now pls ?

    Hey Howdy Hey Christine and welcome to planDisney!

    I am so excited to hear that you will be heading out to visit us here in the Most Magical Place on Earth really soon! There is so much happening right now in Walt Disney World Resort that is sure to make your holiday extra special. Thank you for your question about getting the MagicBands that you initially bought for your past trip. Let's see what we can come up with. 

    There was a lot that was happening in 2020 that was out of our control, such as government travel restrictions, that Disney was trying to keep up with and make it right by the Guests in these special circumstances. In your case, this issue might be best resolved with a discussion with a Cast Member. Around those times, Disney was much more flexible with the terms and conditions of Guests with vacation packages booked and your situation might be very unique in how it was handled. If you have the confirmation emails with all of the transactions from your canceled trip handy, I would make sure you can pull them up with the reservation numbers and such. They, of course, are not active but Cast Members might be able to look at the details and if you were issued a refund they can see if the MagicBands were included or not and handle that situation accordingly. I would start by giving Disney a ring at free phone 0800 16 90 743 and speak to a Cast Member about your situation so they can handle it appropriately. 

    Now, a lot has changed with MagicBands since 2020 so before you call, you might want to look into a few things. Recently, Disney has introduced MagicBand+ as an option to make your time in the parks extra special. With MagicBand+, you can change how this band interacts with you when you tap into things like attractions and enter the parks. You can also interact with the Disney Fab 50 Character Collection statues as well as experience the nighttime firework shows differently with your MagicBand+ lighting up with the show. There are so many new features with MagicBand+ that will allow you to interact with the parks in a whole new way!

    I hope you can get your MagicBand situation resolved quickly and back to planning your Magical holiday. If you have any further questions, please feel free to reach out and let us know, we would be happy to help!

    Have a Magical Day, 

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Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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