• On Jan 13, 2019
    Kaley from NV Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I originally booked, we used our credit card, then immediately paid off the balance. Now we want to close the card. If we had to cancel, how would we get our deposit refunded? Can we put another card on our account and refund it that way? Guidance?

    Hi Kaley,

    Welcome back to the Disney Parks Moms Panel! It’s nice to hear from your again. I’m sending lots of pixie dusted wishes your way, because having to cancel a Walt Disney World vacation would not be magical. Here’s hoping everything goes according to plan and you’re hanging out with Mickey before you know it!

    I reached out to a Cast Member, who recommended that you contact the Walt Disney World Resort Reservations Cast Members at (407) 934-7639. They’ll be able to access your current reservation, see all the details, and provide you with answers to your refund question. There are so many different types of reservations, and each comes with its own terms and conditions, so speaking to someone with access to your specific details is your best bet.

    My other suggestion would be to contact your credit card company to find out how they would handle this situation. If the refund can only be applied to the original card, you’d then have an overage on your account. Your credit card company should be able to provide guidance regarding how this is handled.

    Kaley, my military family often has to make changes to our plans, and we always modify our Disney resort reservation rather than outright canceling. When you reschedule, your existing deposit is applied to the new date; depending on the type of reservation you’ve made, you may owe a balance in this case, and change fees may apply. (For example, if you have a room-only reservation and the new reservation’s nightly room rate is higher than the original, you’ll owe the difference.) I actually did this just today due to a scheduling conflict that popped up!

    Good luck, and I’m sending Dole Whip wishes and monorail dreams!

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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